2017-2018 Year-in-Review: Vision Portfolio

By: Lauza Saulnier

Strategic Plan 2015-2020

On a semi-annual basis, the provincial branches, the Affiliated Boards, and the committees report to the CSHP Board on how their objectives and actions are integrated within the corporate strategic priorities and have progressed to date. The CSHP balanced scorecard 2015–2020, available here, highlights CSHP’s key performance indicators and the progress made towards achieving the organizational goals.

Several quality initiatives have been launched in the last year in order to improve key performance indicators, to achieve efficiencies in service delivery, and to strengthen organizational effectiveness. These include a strategic program assessment, a membership strategy, and a revitalization of the Professional Practice Conference (PPC).

The next strategic planning session is scheduled for the fall of 2019 in Halifax. The Board will deliberate ways to effectively engage members in the process.


Excellence in Hospital Pharmacy Program Steering Committee

Chair: Lauza Saulnier


The Excellence in Hospital Pharmacy Program—a single, engaging initiative that will focus members’ efforts on improving patient health outcomes—was officially launched at the 2017 PPC. It is designed to foster excellence and innovation in patient care over several years. The Excellence program endeavours to support hospital pharmacy teams in their provision of exceptional patient care. It is founded on three priority themes: Patient-Centred Care, Best Practice, and Communication and Collaboration. Members can see information about this program on the CSHP website.

The Steering Committee of the Excellence program surveyed patients and CSHP members to evaluate how the three themes are being reflected in the care the hospital pharmacy team provides to patients. “What Patients and Members Told Us About Patient Care: A Report of Surveys Conducted in the Fall of 2017” was published in August 2018. Based on the survey results, the CSHP Excellence program has developed realistic and aspirational targets for the performance measures of the priority themes. The targets were approved at the fall Board meeting in October 2018 and will be communicated to members in the near future. 

The inaugural issue of the electronic newsletter Excellence Express has been posted on the CSHP website earlier in October to help members stay up to date on how the Excellence program is moving forward. The Excellence section within the CSHP website has been redesigned to include subsections to highlight various program initiatives.

Based on the input provided by CSHP members in the spring of 2018, seven draft recommendations for CSHP’s contributions to the Choosing Wisely Canada (CWC) campaign were approved at the 2018 fall Board meeting. The list of draft recommendations will be sent to Choosing Wisely Canada for review. 

Planning is underway to embed Excellence initiatives in the 2019 PPC program including a booth, a poster, two plenary sessions with Excellence themes, and the launch of CSHP’s CWC recommendations.


Pharmacy Specialty Network Coordinating Committee

Chair: Lauza Saulnier

The Pharmacy Specialty Network (PSN) chairs remain a very active group of volunteers in support of the CSHP strategic goal “to have 50% of members registered in at least one Pharmacy Specialty Network”.

Priorities in the PSN Coordinating Committee’s project plan include improving communication to members and informing non-members of the value of PSNs as a member benefit. Work is ongoing to enhance the functionality of the QID online community platform to improve members’ experience.


Educational Services Committee

Chair: Elaine Chong

Among its many objectives, the Educational Services Committee members continue to ensure that the PPC program is balanced, incorporating topics on clinical therapeutics, innovative roles, education, research/program evaluation, leadership, and practice domains.

The Committee continues to work in close collaboration with the PSN Chairs to identify topics and speakers for PSN sessions, the Research Committee to conduct facilitated poster sessions, and with the Awards Committee to highlight winners and the awards program in general.

Committee members work in concert with the CSHP staff to provide input on the strategic redesign of PPC, to assess the feasibility of technology-enabled conference tools, and to develop educational programming that aligns with the enacted changes.