Excellence in Hospital Pharmacy



Excellence is a multi-year program that aligns with CSHP's Strategic Plan (to 2020). It is a single engaging initiative that assists members in focusing their efforts towards fostering excellence and innovation in patient care.

Excellence is made up of three priority themes:


Patient-Centred Care Best Practice Communication and Collaboration

The pharmacy team views patients as valuable, effective partners in shared decision-making.

The pharmacy team listens to, understands, and respects the patient’s story about experiences and expectations that will affect the use of medications.

The pharmacist provides proactive patient-centred care to develop a pharmacy care plan that reflects the patient’s goals.

The pharmacy department implements risk-reduction strategies to improve the safety of the medication-use system.

The pharmacist develops and assesses the pharmacy care plan in collaboration with other members of the healthcare team.

The pharmacist communicates the plan of care to the professionals who will assume responsibility for care of the patient at care transitions.

The program includes six principles, a comprehensive work plan and attendant performance measures and targets by which we will measure success. Excellence will assist pharmacy teams to strive to provide exceptional care to patients and help improve patient health outcomes.


Survey results: infographic

View the results of surveys conducted of patients and pharmacy practitioners (2017)

Choosing Wisely Canada campaign. CSHP will be contributing recommendations to the Choosing Wisely Campaign, and would like to hear from you! If you have recommendations you would like considered by the Excellence in Hospital Pharmacy Steering Committee, please email your ideas to excellence@cshp.pharmacy, subject line ‘Choosing Wisely’.

The Excellence Steering Committee provides direction to the program: it is further comprised of 3 sub-committees, Planning, Implementation, and Communication.
For more information on how the Excellence in Hospital Pharmacy program may help change your practice, please contact: