"Patient-centred care focuses on how best to meet the needs of the person (i.e., the patient), not how best to fit the patient into the system. When patient-centred care is in place for a collective group, it is used to make systemwide changes."
"The medication-use system is made safer with the implementation of risk-reduction strategies that consider the patient’s perspective and that are based on retrospective and prospective analyses."
"The delivery of high-quality care is facilitated by appropriate technology; technology that could potentially compromise care is not used."
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