Targets for Excellence


We heard you!
 

Announcing the targets for Excellence!

The CSHP Excellence program surveyed patients and CSHP members/supporters (Nov 2017) to evaluate how the 3 priority themes are being reflected in the care the hospital pharmacy team provides to patients. Based on the survey results, the Excellence program has developed realistic and aspirational targets for the performance measures of those priority themes (Patient-Centred Care, Best Practice, and Communication & Collaboration). The targets correlate to what we heard from patients and CSHP members/supporters (staff pharmacists and management).

To find the related targets, please click on the category of interest below:

For a downloadable copy of the targets, click here. We encourage you to spread the word and share the targets for Excellence with your colleagues! Together, we can make a difference!

What Patients Told Us

 Patient-Centred Care

Targets What We Heard (2017)
<75% of patients remember talking with a member of the hospital pharmacy team. 41% remembered.
>75% of patients were satisfied with the conversations they shared with members of the hospital pharmacy team. 68% were satisfied.
100% of patients were always treated with courtesy and respect. 92% said always.

 Best Practice

Targets What We Heard (2017)
>50 - 75%* of patients were (always) involved in decisions about their medications.

28% were always involved.

>50% of patients reported that a hospital pharmacist always told them what the medications were for and described possible side effects in a way they could understand. 26% said always.
>75% of patients had a clear understanding of their medications at discharge. 59% said yes.

 Communication and Collaboration

Targets What We Heard (2017)
>50 - 75%* of patients felt there was good communication about their medications between members of the hospital pharmacy team during their hospital visit. 33% said yes.
>50 - 75%* of patients felt there was good communication about their medications between healthcare providers and their local pharmacy after discharge. 32% said 

Targets with an asterisk (*) denote a measure that is considered an aspirational target, to be reached through a tiered approach over time. Members/Supporters and management are encouraged to consider local staffing patterns and to determine baseline measures to guide development or tiered targets.

What CSHP Members and Supporters Told Us (Staff Pharmacists and Pharmacy Technicians)

 Best Practice

Targets What We Heard (2017)
>75% of patients will have had a pharmacist develop and initiate a pharmaceutical care plan (PCP) for them.

29% develop/initiate PCPs for
76-100% of their patients.

>75% of patients will have received education from a pharmacist about their disease state(s) and medication(s) during their hospital visit. 13% provide education for 
76-100% of their patients.
>50 - 75%* of patients will have received education from a pharmacist about their disease state(s) and medication(s) at discharge. 14% provide education at discharge
for 76-100% of their patients.

 Communication and Collaboration

Targets What We Heard (2017)
>75% of patients have pharmacists (where there are pharmacists on staff) who participate in interprofessional patient care rounds to improve their medication management.

51% participate in care rounds for 
76-100% of their patients.

>50 - 75%* of patients have had pharmacists involved in the transfer of their information to other healthcare providers at care transitions. 16% transfer information for 
76-100% of their patients.
>50 - 75%* of patients will have received comprehensive direct patient care from a pharmacist working in collaboration with the healthcare team. 47% provide direct patient care for 
76-100% of their patients.
>75% of pharmacists work is characterized by advanced practice roles/activities. 57% said yes.
>50 - 75%* of pharmacists characterize their work as including advance practice roles/activities and are practicing to full scope as per provincial regulations. 30% said yes, fully.
>50 - 75%* of patients have documented medication reconciliation done by pharmacists at discharge (as well as resolution of identified discrepancies). 20% provide medication
reconciliation at discharge 
for 76-100% of their patients.

Targets with an asterisk (*) denote a measure that is considered an aspirational target, to be reached through a tiered approach over time. Members/Supporters and management are encouraged to consider local staffing patterns and to determine baseline measures to guide development or tiered targets.

What CSHP Members and Supporters Told Us (Management)

 Patient-Centred Care

Targets What We Heard (2017)
>50 - 75%* of pharmacy departments have implemented tools for pharmacy staff and leadership that include expectations regarding patient-centred care. 22% said yes.
>50 - 75%* of pharmacy departments will have a patient experience advisor on at least one pharmacy committee, working group, or quality improvement team. 28% said yes.

 Best Practice

Targets What We Heard (2017)
>50 - 75%* of patients in your organization will have had a pharmacist develop and initiate a pharmaceutical care plan (PCP) for them. 5% have pharmacy teams who develop/initiate PCPs for
76-100% of their patients.
>75% of pharmacy departments have evaluated the impact of medication system risk reduction strategies. 68% said yes, it's been evaluated.
>50% of patients in your organization will have received education from a pharmacist about their disease state(s) and medication(s) during their hospital visit. 4% have pharmacy teams
who provide education
for 76-100% of their patients.
>50% of patients in your organization will have received education from a pharmacist about their disease state(s) and medication(s) at discharge. 2% have pharmacy teams who
provide education at discharge
for 76-100% of their patients.
>75% of pharmacy departments have evaluated the impact of patient care risk reduction strategies. 60% said yes, it's been evaluated.

 Communication and Collaboration

Targets What We Heard (2017)
>50% of patients in your organization have pharmacists (where there are pharmacists on staff) who participate in interprofessional patient care rounds to improve their medication management.

10% have pharmacy teams that participate in patient care rounds
for 76-100% of their patients.

>50% of patients in your organization will have received comprehensive direct patient care from a pharmacist working in collaboration with the healthcare team. 8% have pharmacy teams who provide comprehensive direct care, with the team, for 76-100% of their patients.
>25% of pharmacists in your organization have documented medication reconciliation for patients at discharge (as well as resolution of identified discrepancies). 5% have pharmacy teams who document medication reconciliation at discharge for 76-100% of their patients.

Targets with an asterisk (*) denote a measure that is considered an aspirational target, to be reached through a tiered approach over time. Members/Supporters and management are encouraged to consider local staffing patterns and to determine baseline measures to guide development or tiered targets.


We are here to help!

In order to assist CSHP members and supporters with achieving the targets for Excellence, the Excellence program will be developing practice tools, programs and/or services. 

Have an idea?

We would love to hear from you. Contact us by email or phone, (877) 340-2756, anytime.

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